1. OUR COMMITMENT — "PASS NAHI TOH FEES NAHI"
Vi Smart Learning Education stands by the quality of our education. We offer a unique Pass Guarantee:
If a student completes all live classes, submits all assignments, appears in all internal tests, and still does not pass their board examination — we will refund the course fee in full. This applies to Class 10th and Class 12th board exam batches only.
Conditions for Pass Guarantee Refund:
- ✅Student attended minimum 90% of live classes
- ✅All assignments submitted on time
- ✅All internal tests attempted
- ✅Board exam appeared and result card submitted
- ✅Refund claim filed within 30 days of result declaration
- ✅Applies only to annual batches (not short courses)
2. STANDARD REFUND POLICY
FEES ONCE PAID ARE NON-REFUNDABLE
Except under the Pass Guarantee conditions above, all fees paid to Vi Smart Learning Education are strictly non-refundable. This includes:
- ❌ Change of mind after enrollment
- ❌ Student unable to attend classes
- ❌ Technical issues on student's device/internet
- ❌ Partial completion of batch
- ❌ Switching to a different batch
- ❌ Relocation or personal circumstances
- ❌ Dissatisfaction after accessing content
- ❌ Accounting and computer short courses
3. CANCELLATION POLICY
- No cancellation is accepted after payment is processed
- Batch access will be activated within 24 hours of payment
- Once access is granted, no cancellation is possible
- If payment is deducted but access not granted within 48 hours, contact us immediately for resolution
4. FAILED / DUPLICATE PAYMENTS
If your payment was deducted but you did not receive access, or if payment was deducted twice:
- Contact us within 7 days: 9821233879
- Share payment screenshot and transaction ID
- Duplicate payments will be refunded within 7 working days
- Failed payment refunds processed by bank in 5-7 days
5. SPECIAL DISCOUNT REFUNDS
- Discounts (Army/Disabled/Single Parent) once applied cannot be reversed
- If documents submitted for discount are found fraudulent, the full fee difference will be recovered
- No refund of any kind for fraudulent discount claims
6. BATCH TRANSFER POLICY
- Fee is non-transferable to another student
- In exceptional cases, batch transfer (same student, different batch of equal value) may be considered within 7 days of enrollment
- Batch transfer requests: 9821233879
- Transfer is at management's sole discretion
7. HOW TO CONTACT FOR REFUND CLAIMS
For Pass Guarantee refund claims only:
- 📞 Call: 9821233879
- 📧 Email: support@vismart.edu.in
- 📍 Visit: Garhi Harsaru, Near PNB, Gurugram
Required documents:
- Enrollment receipt
- Attendance records (from platform)
- Board exam admit card
- Board exam result marksheet
- Bank account details for refund