1. INTRODUCTION
Vi Smart Learning Education is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding your data.
2. INFORMATION WE COLLECT
Personal Information:
- Full name, email address, phone number
- Date of birth and class/grade
- Parent/guardian name and contact (for minors)
- Profile photo (optional)
Payment Information:
- Transaction ID and payment status
- We do NOT store card numbers or UPI PINs
- All payments are processed by Razorpay (PCI-DSS compliant)
Usage Data:
- Videos watched and progress percentage
- Login times and device information
- Browser type, IP address, pages visited
- Live class attendance records
3. HOW WE USE YOUR INFORMATION
- To create and manage your student account
- To provide access to purchased batches and content
- To send class schedules, updates, and notifications
- To process payments and issue receipts
- To improve our platform and content quality
- To send important announcements via SMS/WhatsApp/Email
- To prevent fraud and ensure platform security
4. DATA SHARING
We do NOT sell your personal data to anyone.
We share data only with:
- Payment processors (Razorpay) for transactions
- Video hosting (Cloudflare) for content delivery
- Live class providers (100ms) for class sessions
- Legal authorities if required by Indian law
5. DATA STORAGE & SECURITY
- Data stored on secure cloud servers in India
- Encrypted using industry-standard SSL/TLS
- Access limited to authorized staff only
- Regular security audits conducted
- Passwords are hashed and never stored in plain text
7. YOUR RIGHTS (under IT Act 2000 & DPDP Act 2023)
You have the right to:
- Access your personal data we hold
- Correct inaccurate information
- Request deletion of your account and data
- Withdraw consent for marketing communications
- File a complaint with the Data Protection Board of India
To exercise these rights: 9821233879 or support@vismart.edu.in
8. CHILDREN'S PRIVACY
- Our platform serves students from Class 9 onwards (age 13+)
- For students under 18, parental consent is required
- We do not knowingly collect data from children under 13
- Parents can request data deletion by contacting us
9. THIRD-PARTY LINKS
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.
10. CHANGES TO THIS POLICY
We may update this policy periodically. Significant changes will be notified via email. Last updated date will always be shown at the top.
11. CONTACT FOR PRIVACY CONCERNS
Privacy Officer — Vi Smart Learning Education
Garhi Harsaru, Gurugram, Haryana
📞 9821233879 | 📧 support@vismart.edu.in